The world of hosted telephony, unified communications and VoIP networks has changed beyond recognition with advancing technology. Efficient network solutions have allowed organisations to communicate with colleagues and offices across the world, which provide network engineers with interesting opportunities and a much wider scope for their work.
There is a responsibility for those that provide hosted telephony to ensure that their network solutions are effective for both clients and customers, and this is the same with network engineers. A key part of the service engineer's provide is communicating with customers by diagnosing problems and finding solutions.
It is not just the network solutions of clients and customers that require maintenance, but also the wider network. Hosted telephony and VoIP solutions are needed by so many organisations, so it is crucial to ensure that engineers have the time to run routine maintenance checks on the systems that their employers provide. Whether it is simple caretaking to make sure that all equipment is in full working order, or installing improvements and updates this is a key part of the network engineer's daily to do list.
Network engineers must also work closely with contact centre staff in order to provide the best possible pre and post-sales support. Working closely with the sales teams makes sure that customers have access to detailed and accurate answers to any questions that they may have. Network engineers ensure that customer satisfaction remains consistently high by sharing knowledge and assisting the contact centre teams in the sales process.
One of the most enjoyable tasks for a network engineer is most probably research and development. Increasingly crucial for organisations are unified communications, and engineers have the chance to explore various avenues for improving services. This is perhaps the most challenging part of a network engineers work, from designing updates and applications to devising ways to work effectively with systems such as Windows, Mac and Linux.
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